Policies

Lateness
Please arrive on time for your appointment. There is a 10 minute grace period of the reservation. At the 10 minute mark, your appointment will be cancelled or rescheduled. You will be charged 50% of scheduled service cost if past 10 minute.

(It is not fair to those who may be booked after you if I accommodate your lateness.)

Refunds
There are no refunds on service or product sales. If you are unhappy with a service, please let me know within 5 days and I will privately contact you to remedy any issues.

Additional Guests
I do not allow any additional guests in the studio. My room is small and not suitable space for children.

Cancellations
Please give more than 12 hours of any cancellations. This can be done via the link in your confirmation text or contacting me at 484-240-9229. Any no shows or late cancellations will be subject to a 50% charge of services booked.

Payment Methods
I accept all major credit/debit cards, apple pay, and cash. If paying with cash, please pay exact as I do not carry change. Gratuity are always extremely appreciated in forms of cash, venmo, or on card.

Kindness
Orchid Wax Studio believes that everyone deserves to be treated with kindness and compassion. Orchid Wax Studio is dedicated to providing a safe environment, free of harassment, for each and every guest. We reserve the right to refuse service to anyone who does not abide by this. Orchid Wax Studio does not tolerate racism, homophobia, sexism, transphobia, fatphobia, xenophobia, bullying, or abusive language or behavior. We all have a responsibility to create a welcoming and respectful space for everyone.